Twitter Analysis to Predict the Satisfaction of Telecom Company Customers
نویسندگان
چکیده
This research is aimed at mining Arabic tweets to measure customer satisfaction toward Telecom companies in Saudi Arabia, and to predict the ratio of customer churn. This report starts with a review of previous research in using Twitter to measure user satisfaction and subjectivity analysis for Arabic. Then, it provides our approach and future plan.
منابع مشابه
Customer Behavior Mining Framework (CBMF) using clustering and classification techniques
The present study proposes a Customer Behavior Mining Framework on the basis of data mining techniques in a telecom company. This framework takes into account the customers’ behavior patterns and predicts the way they may act in the future. Firstly, clustering technique is used to implement portfolio analysis and previous customers are divided based on socio-demographic features using k</em...
متن کاملClassifying the Customers of Telecommunication Company in order to Identify Profitable Customers Based on Their First Transaction, Using Decision Tree: A Case Study of System 780
Effective knowledge and awareness of customers require the market segmentation, through which the customers who have the same needs and purchasing patterns as well as the same response to marketing plans are identified. The selection of a proper variable is a requirement, among other, for a successful market segmentation. In today' world, on one hand, the consumers are bombarded with new goods ...
متن کاملText Analytics of Customers on Twitter: Brand Sentiments in Customer Support
Brand community interactions and online customer support have become major platforms of brand sentiment strengthening and loyalty creation. Rapid brand responses to each customer request though inbound tweets in twitter and taking proper actions to cover the needs of customers are the key elements of positive brand sentiment creation and product or service initiative management in the realm of ...
متن کاملThe Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: An Evidence from Telecommunication Sector
1 All well reputed organizations know that the key to success lies in their customers. Hence in today’s world, the companies who do not provide value to their customers bring an opportunity for the competitors to jump in and steal these customers. Same rule applies in Telecommunication sector hence this research focuses on finding the impact of service quality, customer satisfaction and loyalty...
متن کاملLand Line Consumer Problems and Perceptions on Telecom Services A study on Bharat Sanchar Nigam Limited
The telecom services have been recognized the world-over as an important tool for socioeconomic development for a nation and hence telecom infrastructure is treated as a crucial factor to realize the socio-economic objectives in India. Accordingly, the Department of Telecom has been formulating developmental policies for the accelerated growth of the telecommunication services. BSNL is a wholl...
متن کامل